Local Business Owner, Since 1976, Reinvents Customer Experience In Wake of Pandemic.
With social distancing becoming the new, temporary normal, small businesses across the nation are bracing for impact as a direct result of the infectious disease, COVID-19. With more than 66,440 confirmed cases in the US, local home remodeler since 1976, M&M Home Remodeling Services, is launching the ability to perform virtual appointments to keep employees and customers safe from infection.
Small business owners, like M&M Home Remodeling Services, are seeking ways to shift or reinvent the customer experience, as traditional in-home consultations are not preferred at this time. Social distancing is one of the things the CDC is recommending to help slow the spread of COVID-19, which includes working from home, avoiding crowded places and keeping away from others.
“We’ve seen many economic, social, and political changes over the past 43 years, but none as drastic as this,” said Nick Yadron, Owner/CEO of M&M Home Remodeling Services. “Our goal is to adapt to customer needs, remain flexible and keep our doors open to serve this community.”
The reinvented customer experience consists of taking the in-home sales presentation out of the equation, providing the customer with a link to review the exterior home updates with the sales consultant, review pricing and discuss plans for roofing, window or siding replacement – all done virtually.
“Implementing this virtual experience across the board was a fluid transition for our sales team, as so much of what we do is already digital, explained Jeff Smith, Sales Director of M&M Home Remodeling Services.
M&M Home Remodeling Services holds offices in three (3) cities in Indiana and Illinois and has implemented this practice in all service areas. The company is prepared to maintain virtual appointments as long as it takes to ensure safety.
We may remain open and operational per Section 12 (h) of the Executive Order which reads. Critical trades. Building and Construction Tradesmen and Tradeswomen, and other trades including but not limited to plumbers, electricians, exterminators, cleaning and janitorial staff for commercial and governmental properties, security staff, operating engineers, HVAC, painting, moving and relocation services, and other service providers who provide services that are necessary to maintaining the safety, sanitation, and essential operation of residences, Essential Activities, and Essential Businesses and Operations;
About M&M Home Remodeling Services
Chicago and Northwest Indiana’s trusted choice for roofing, siding and windows since 1976, M&M Home Remodeling is a family-owned and operated exterior home remodeling contractor. Providing peace of mind with every customer interaction, the company rests its motivation for success on developing and investing in their team, giving back through extensive community involvement and offering customer’s lifetime workmanship warranties. For more information on M&M Home Remodeling Services, visit www.m-mcorp.com.
