Do you like working in a fast-paced environment with shifting priorities and a variety of work? Do you have an eye for details, have great data entry skills, enjoy solving problems, and a passion for helping others?

If this sounds like you, we would like to speak with you regarding the Customer Service Representative role. We have several openings for Customer Service Representatives to support our team in Crete, IL at our headquarters as well as our Arlington Heights, IL location . These positions are open due to growth and expansion. This person would handle phone calls from customers looking to schedule appointments with our sales team, enter data into our proprietary CRM, and communicate with various internal team members as well as external customers and vendors. This role reports directly to our Call Center Manager

Job Responsibilities:

  • Take inbound customer calls and provide accurate, satisfactory answers to their queries and concerns.
  • Transfer calls to appropriate team members.
  • De-escalate situations involving dissatisfied customers, offering peace of mind and support.
  • Call customers to inform them about upcoming appointments as well as any new services, promotions, or events.
  • Contact past customers to gain information regarding reviews or rescheduling appointments.
  • Collaborate with other customer service and call center professionals to improve customer service.
  • Help to train new employees and inform them about the company’s customer management policies.

Required Skills:

  • Integrity and a positive attitude
  • A team player with a competitive spirit
  • Software proficiency and experience with common computer operating systems and programs (Windows, MS Excel, Work, Outlook)
  • Driven to accomplish goals and objectives
  • A development mindset open to mentoring and coaching
  • Handle customer inquiries professionally and respectfully and build rapport
  • Highly proficient and accurate data entry skills
  • Excellent written and verbal communication
  • Ability to multitask across different communication platforms and software

Benefits of Working with M&M Home Remodeling Services:

  • Daily, weekly and monthly contests and incentives
  • Benefits, including health insurance and PTO days
  • Paid training and continued support, mentoring, and development
  • Career advancement
  • Stable income plus bonus/commission commensurate with performance.
  • Positive work environment and family owned culture

Interested?

To be considered for the position, please complete our Culture Index survey, ( https://www.cultureindex.com/c/188159) as we’d like the opportunity to get to know you. Note: there are no right or wrong answers. Thank you for your interest in joining our team.

About Us:

M&M Home Remodeling Services is a family owned, full-service exterior home improvement contractor that has been servicing Chicagoland and Northwest Indiana for over 45 years. Since its formation, M&M has fostered a culture of putting customer satisfaction first, providing quality products and service, competitive pricing and taking the guess-work and worry out of the home improvement process. We specialize in roofing, siding, gutters, windows and doors.

We treat employees like part of our extended family because we know our success is dependent on the strengths, talents, and cohesiveness of our team. We provide team members the tools, training, and passion to successfully reach their personal development goals, as well as the growth goals for the company as a whole.  In addition to a nurturing and inviting environment, a career at M&M offers medical & dental insurance plans, paid holidays, corporate social investment volunteer opportunities, and company recognition events & trips. Please visit our website at https://m-mcorp.com/working-at-mm/ to learn more about working with us!

Job Type: Full Time
Job Location: Crete IL

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